Return Policy - Park Avenue Pianos
All piano sales are final. Refunds are granted if any item listed as new that is not new.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged that has not been disclosed. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
To return your product, you should mail your product to:
340 West 57th Street
New York, NY 10019
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please do not send your purchase back to the manufacturer.